Payments in getSoapy

Before customers can pay an invoice in the customer portal or using the payments widget on your website, you'll need to set up payments.

The payments feature in getSoapy allows your customers to pay by credit and debit card, Apple Pay and Google Pay, or register for payments by Direct Debit - no more handling cash or working out who sent you a bank transfer.

There are no additional setup or monthly fees for offering any of these payment methods. You only pay fees for processing payments.

When a customer makes a payment it will appear immediately in your getSoapy account, and you will receive a notification. Payments are not available to payout immediately and may take up to a week to clear. Once payments have cleared they are added to your payable balance (visible in More > Payments > Payouts).

Payments vs payouts: Payments refer to the payments you receive from customers. Payouts refer to the funds that can be withdrawn from your account (see How do payouts work?).

How do I set up payments?

Setting up payments is as simple as:

Start by going to More > My Account > Verification in the getSoapy app and verify your details to ensure your payouts are not delayed.
Next, go to Manage > Payments and click Setup payments. Follow the instructions on screen.
Customise the payment descriptor that will appear on your customers' bank statements by going to More > Payments > Payment options. You can also adjust the invoice lead time and configure which payment methods are available to your customers.
By default, you'll receive a payout once your payable balance reaches £500. You can change this in payouts.

Later, if you need to change your bank account details, go to More > Payments > Bank Account.