How do I change my notification settings?

This page refers to notification settings for getSoapy app users. For customer notification settings, see How do I communicate with customers?

We get that everyone has different preferences when it comes to notifications. Here's how to set yours:

Go to More > My Account > Notifications.
Enable or disable any of the options:

Send SMS: Toggle to receive SMS notifications from getSoapy
Send App Notifications: Toggle to receive app notifications on the device getSoapy is installed on. You'll also need to enable app notifications on your device for this to work
Send Emails: Toggle to receive email notifications from getSoapy

If you enable more than one option (e.g., App Notifications and Emails), getSoapy will send the same notification via all the selected methods.

Allowed times: Toggle to only receive notifications between certain times. By default the "Allowed times" are 7:00-22:00. Tap a time to adjust it

Notification Allowed times

Click Save to save your preferences.

Enable app notifications on your device

If you've enabled "Send App Notifications" you'll also need to grant getSoapy permission from your device settings. We'll try to take care of this for you when you first install getSoapy.

You'll see the option to enable notifications on the Home page. Click Yes please, and then Allow. If this doesn't work, you might need to enable notifications in your device settings:

iOS (iPhone & iPad)

Go to Settings on your device.
Select Notifications.
Scroll down and select getSoapy.
Toggle Allow Notifications to enable app notifications.
Open the getSoapy app again and click Yes please when prompted.
This time the message should disappear and you should start receiving app notifications.

Android

Go to Settings on your device.
Select Apps.
Select getSoapy. If it's not listed in your "Recently opened apps", click See all apps.
Select Notifications.
Toggle All getSoapy notifications to enable app notifications.
Open the getSoapy app again and click Yes please when prompted.
This time the message should disappear and you should start receiving app notifications.

There's a lot of variation between different Android versions and devices, so if you can't find the settings above, try searching for "notifications" in the Settings app.