How do I change when invoices are due?

By default, customers are given 14 days to pay invoices (from the time the job is marked as done). This is known as the invoice lead time. Of course, this lead time is irrelevant if a customer has provided an automatic payment method, or you add an external payment when marking the job as done.

After 14 days, the invoice is marked as overdue and the customer will be sent an automatic reminder (if enabled, see How do I change automatic customer notifications?). A second invoice reminder will be sent if the invoice lead time elapses a second time (i.e., 28 days by default).

You can:

• Change the default invoice lead time
• Change the invoice lead time for an individual customer

Change the default invoice lead time

To change the default invoice lead time:

1. Go to More > Payments > Payment options.

2. Under Invoice lead time, select a different lead time from the drop-down menu.

3. Remember to scroll down and click Save to apply the changes.

Change the invoice lead time for an individual customer

To change the invoice lead time for an individual customer:

1. Select the customer from Manage > Customers.

2. Click the menu icon in the top-right corner and select Edit customer.

3. Scroll down to Invoice lead time (days) under More options.

4. Enter a personalised invoice lead time (in days).

5. Click Save to apply this lead time to all future invoices for this customer.