How does billing work?
Certain features in getSoapy require a paid plan. There are other extras such as additional users which are chargeable and we'll bill you for.
To see what you're currently being charged and how many lead and SMS credits you have available, head to More > My Business > Billing & Plan.
- Account balance
- Displays your current account balance (provided it isn't £0). This is different to your payable balance. See What happens if my account balance is negative?
- Plan
- Shows your current plan and renewal date. Click
Upgradeon the Billing & Plan page to switch plans or switch between annual and monthly billing. - Payment method
- If your balance becomes negative this payment method will be used to top up your account.
- Remaining months
- Displays the number of months left on your current subscription. If you're currently on monthly billing, this will always show "1".
- Lead Credits
- The number of lead credits you have available. Each lead credit allows you to purchase a lead from the marketplace and can be used for lead generation. To purchase more lead credits and start lead generation go to
Plan>Leads. - SMS Credits
- The number of SMS credits you have available. If you run out we'll continue to send your customers messages and these will be deducted from your next topup. Click
Top upon the Billing & Plan page to purchase more SMS Credits. - Vouchers
- Got a voucher? Lucky you! To enter a voucher code, click
Add voucheron the right-hand side of the Billing and Plan page. - Invoices
- At the bottom of the Billing & Plan page you'll find a copy of all your invoices for using getSoapy. Click the download icon to download a copy. These invoices are different to customer invoices.
