What does a customer "missing location" mean?
If one of your customers' jobs shows a "No location" warning, or the calendar reports a "Missing Location", don't panic. The address may have been imported incorrectly or incompletely.
The warning means we couldn't turn the address into map points. We use these map points to optimise your rounds and plan work using the calendar view.
To fix the error:
Search for the customer, or select the customer from
Tools>Manage>Customers.Click the menu icon in the top-right corner and select
Edit customer.Even if the address looks correct, it's best to re-enter the address in the
Search for an addressfield and select the address from the search results.Click
Save. We'll then try to geocode the address again and update the map points.
If the job uses a different address from the customer, fix the job's address instead. Select `Edit job` from the job's menu, open `Scheduling & extras` and re-enter the `Address`.
