What does a customer "missing location" mean?

If one of your customers has a "Missing Location" warning, don't panic. The address may have been imported incorrectly or incompletely.

The warning means we couldn't turn the address into map points. We use these map points to optimise your rounds and plan work using the calendar view.

To fix the error:

  1. Select the customer from Manage > Customers or click View customer from the Jobs menu.

  2. Click the menu icon in the top-right corner and select Edit customer.

  3. Even if the address looks correct, it's best to re-enter the address in the Search for an address field and select the address from the search results.

  4. Click Submit. We'll then try to geocode the address again and update the map points.