Payments in getSoapy

Before customers can pay an invoice in the customer portal or using the payments widget on your website, you'll need to set up payments.

The payments feature in getSoapy allows your customers to pay by credit and debit card, Apple Pay and Google Pay, or by Direct Debit - no more handling cash or working out who sent you a bank transfer.

There are no additional setup or monthly fees for offering any of these payment methods. You only pay fees for processing payments.

How do I set up payments?

Setting up payments is as simple as:

Start by going to More > My Account > Verification in the getSoapy app and verify your details to ensure your payouts are not delayed.
Next, go to Manage > Payments and click Setup payments. Follow the instructions on screen.
Customise the payment descriptor that will appear on your customers' bank statements by going to More > Payments > Payment options. You can also adjust the invoice lead time and configure which payment methods are available to your customers.
By default, you'll receive a payout once your payable balance reaches £500. You can change this in payouts.

Later, if you need to change your bank account details, go to More > Payments > Bank Account.

How long does it take for customer payments to reach my bank account?

There are two steps to getting your money from your customers to your bank account. First, the payment is made to your getSoapy account and be cleared to your payable balance. Then, you can request a payout to your bank account.

It can take up to 7 days for customer payments to clear and be available for withdrawal (payout) from your getSoapy account. Once a payout is initiated, it can then take another 2-3 days for the funds to reach your bank account (although funds often arrive within a few hours of a payout). When a payout is initiated will depend on your automatic payout threshold or if you request an instant payout.

You will receive a notification when a customer makes a payment and you can track its status from the Payments page. Once a payment has cleared it will be added to your payable balance (visible in More > Payments > Payouts).

Payments vs payouts: Payments refer to the payments you receive from customers. Payouts refer to the withdrawal of funds from your payable balance (see How do payouts work?).