Customer template tags

You can use the follow template tags to add in information specific to the customer receiving the message.

@theLink

If you're on a plan which includes the customer portal this link will take the customer to the customer portal and log them in. If your plan does not include the customer portal this link will take the customer to your payment widget. Depending on you settings, the portal or payment widget could be on your own website or a page hosted by getSoapy.

@theShortLink

Just like @theLink, but this link will be shortened. For example, "gspy.uk/abcdef". Links sent in SMS are always shortened.

@customerBalance

The customer's current balance, for example "-£ 20.00".

@customerEmail

The customer's email address, if available.

@customerFirstName

The customer's first name. You can also use just @firstName.

@customerLastName

The customer's last name. You can also use just @lastName.

@customerName

The customer's full name. You can also use just @name.

@customerBusinessName

The customer's business name, if applicable.

@customerAutoName

The customer's business name if the customer type is business, or the full personal name if they are not.

@customerType

The type of customer, either 'Business', 'Individual', or 'Unknown'.

@customerPhoneNumber

The customer's phone number, if available.

@customerPostcode

The customer's postcode.

@customerShortId

The customer's short ID, for example "XY12".

@customerStatus

The customer's status, for example "Active".

These tags are available in messages about specific jobs, for example when a job is scheduled or completed.

@jobCost

The cost of the job, for example "£ 18.00".

@jobDueWeek

The date of the Monday of the week the job is due. You should make it clear this is the week commencing, so customers don't mistake it as the date the job will be completed.

@jobFrequency

The frequency the job is to be repeated on, for example "Every 4 Weeks" or "Quarterly".

@jobLastDone

The date the job was last done, for example "4th May".

@jobNotes

Any notes on the job.

@jobScheduledDate

The date the job is scheduled for, for example "4th May".

@jobEstimatedTime

The estimated time a job is scheduled for, for example "2:30pm". This is only available with automatic scheduling.

@jobServices

The services the job includes, using the name of the service which you can customise. For example "Window Cleaning, Conservatory Cleaning".

@jobShortId

The short ID of the job, for example "XY12"

@jobStatus

The status of the job, for example "Scheduled" or "Today".

These tags are within invoice templates.

@invoiceTotal

The cost of the invoice, for example "£ 18.00".

@invoiceOutstanding

The amount outstanding on the invoice. This may be the same as @invoiceTotal, or less if partial payment has been made.

@invoicePaid

The amount of the invoice which has been paid. for example "£ 0.00" if no payment has been made.

@invoiceStatus

The Status of the invoice, for example "Outstanding" if payment is still to be made, or "Paid" if it has.

@invoiceDueDate

The date the customer should make payment by, , for example "4th May".

@invoiceNetDays

The number of days the customer has to make payment before it is considered late, for example "14".