Customer Broadcasts for Local Service Businesses πŸ“£πŸŽ‰

Posted by getSoapy on 9th June 2024 in Product Updates. Last updated: 9th June 2024

We're thrilled to share some exciting news with our getSoapy community: we've added a powerful new feature to our Pro plan β€” Customer Broadcasts! This takes our local service business app to the next level and will revolutionise the way you communicate with your customers, making it easier than ever to keep them informed and engaged.

What is the Customer Broadcasts Feature?

The Customer Broadcasts feature allows you to send the same message to multiple customers at once, similar to how WhatsApp broadcast lists work. Whether you need to announce a new service, share important updates, or notify customers of last-minute availability, this feature has you covered.


Key Benefits of Customer Broadcasts

Enhanced Communication: With Customer Broadcasts, you can quickly and easily send messages to some or all of your customers. This ensures that your important announcements reach your audience promptly.

Improved Customer Engagement: Regular communication keeps your customers engaged and informed. Use this feature to notify them about new services, special promotions, or essential updates about your business.

Operational Efficiency: Save valuable time by broadcasting messages to multiple customers simultaneously. This is particularly useful for sending out reminders, schedule changes, or promotional offers without having to contact each customer individually.

Practical Use Cases

Example 1: Promote Regular Services Imagine you want to encourage your customers to schedule regular gutter cleaning. With Customer Broadcasts, you can easily send a message to all customers who don't have a gutter cleaning job scheduled, highlighting the benefits and importance of this service. By leveraging the power of our gutter cleaning app, you can ensure that your customers stay informed and engaged with regular maintenance services.

Example 2: Notify of Holiday Schedule Changes Planning a break or a holiday? Use Customer Broadcasts to inform all your active customers about the changes. For instance, you could let them know that their regular service will be a week later than usual. With our window cleaning software, you can easily manage and communicate these schedule adjustments, ensuring that your customers are well-informed and satisfied.

Example 3: Announce Last-Minute Availability Have a sudden opening in your gardening schedule? Quickly send a broadcast to let your customers know about the available slot. This can help you fill gaps in your schedule and increase your productivity. By using our gardening business app, you can effortlessly manage these last-minute changes and keep your customers informed about new opportunities for their gardening needs.

How to Use the Customer Broadcasts Feature


Using the Customer Broadcasts feature is simple and intuitive. Here's a step-by-step guide to help you get started:

  1. Navigate to Broadcasts: Go to More > Customers > Broadcasts.
  2. Create a New Broadcast: Click the + icon in the top-right corner.
  3. Fill in the Details: In the Add Broadcast form, enter a title for your reference, select the purpose of the broadcast, and choose how you want to send it (e.g., email, SMS).
  4. Select Customers: Click the Customers tab, then click Select Customers. Choose to send the broadcast to all customers or select specific customers based on their details or jobs.
  5. Compose Your Message: Go to the Template tab to write your message. You can edit the email subject line and body, insert tags, format text, add emojis, hyperlinks, and more.
  6. Review and Send: Finally, go to the Details tab, review your broadcast details, and click Send when you're ready.

For detailed instructions, check out How do I send a broadcast?.

Pro Plan Exclusivity

The Customer Broadcasts feature is available exclusively to our Pro plan users. If you're not on the Pro plan yet, now is the perfect time to upgrade and take advantage of this powerful tool. In addition to Customer Broadcasts, the Pro plan includes other valuable features such as:


The new Customer Broadcasts feature is set to transform the way you interact with your customers, making communication more efficient and effective. We're committed to continuously improving getSoapy to help your business thrive.

Ready to start using Customer Broadcasts? Sign up for our free trial today and explore all the benefits our Pro plan has to offer.

Thank you for being a part of the getSoapy community. We can't wait to see how this new feature helps you grow your business!

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