Easier Tracking for Failed or Refunded Payments

Posted by getSoapy on 12th July 2025 in What's New . Last updated: 12th July 2025

We've made it easier to keep track of failed or refunded payments.

Before, if a payment didn't go through or was refunded, it was removed from the customer's account. This meant the payment would show up as "No matching customer" in your payment list, which could be confusing.

Now, failed or refunded payments will stay linked to the correct customer. Your customer's balance will automatically update to show only the amount they've actually paid.

This makes your payment records clearer and helps you see exactly what each customer has paid.

In association with A.E. Mackintosh

In association with
A.E. Mackintosh

With 25 years in exterior cleaning, Ashley is a recognised industry expert. His content has helped thousands of people start successful window cleaning businesses.

We've teamed up with Ashley to make getSoapy the perfect app for any local service business.

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