Our fair billing guarantee

Sometimes things don't go to plan, and you shouldn't have to pay for getSoapy when you can't use it properly. So we've added a fair billing guarantee.

In exceptional circumstances, you can now take time off paying. For example, when:

• you're still moving your round across from another app
• something in getSoapy wasn't working properly
• illness or injury meant you couldn't work
• you're facing financial difficulties

Pick 7, 14 or 28 days and tell us why. Your word is enough, and nobody needs to approve it. Your renewal date moves later by the days you chose, so you don't pay for that time. It works the same way on monthly and yearly plans.

You'll find it in Settings > Team & Billing > Fair billing guarantee. The account owner can add a waiver on any paid plan.

We've also updated our terms of service to cover this change, and a few others. The new version is on our website, and we'll email you about it shortly.