Broadcasts can now be sent to the customer portal

You can now send broadcasts as customer portal messages.

That means if you want to share an update with lots of customers at once, you can now post it straight into their portal messages, not just send it by SMS or email.

This is handy for things like service updates, weather delays, last-minute availability, or anything else you want customers to be able to read and reply to in the usual place. Each message is added to the customer's message tab, so you've got a clear log of what was sent, without digging about for it later.

If the Customer Message Sent notification is turned on, customers can also get an email or SMS to let them know there's a new message waiting in their portal.